Stories

In the past, government agencies didn't have a whole of government mechanism to capture feedback from customers. There was a lack of

Previously firefighters were expected to look up volumes of printed, and at times out of date materials while on their way to an emergency

While support services have been available to offenders in custody for some time, several barriers exist which limit the capacity to deliver

In NSW alone, almost 19,000 people a year have a stroke, which kills up to 1.9 million brain cells every minute, making treatment time

The use of medicines is one of the most common yet complex therapeutic interventions, and medication safety is one of the biggest challenges

In the past, a printed log book was available for learner drivers in NSW. With the online learner’s drivers log book applications, it is now

In the past, analysing and visualising real-time metrics on a map was far away from reality in government. NSW Government's Pulse is

In the past, government digital services and products didn’t provide a way to capture real time sentiments feedback from customers

Previously the schools’ websites in NSW didn’t provide a consistent and personalised experience to the customers. The School Website Service

In the past, a variety of operational support systems were in use in Fire Stations across NSW. These tools didn’t effectively assist in

Revenue NSW has harnessed the use of artificial intelligence (AI) to add value to customer interactions. The agency guards against AI

The Digital Driver Licence has successfully been rolled out across NSW. Customers can now access a free digital version of their NSW Driver