NSW Digital Strategy
Delivering digital with purpose.
Minister's Foreword
As technology continues to shape our lives, the NSW Government is committed to using digital in a safe, secure and accessible way to support the people of NSW. From transforming service delivery experiences for our customers, better connecting our regional and rural areas, and delivering digital solutions to enhance the work of our frontline staff – technology used in the right way can improve the way we live, work and do business.
The new NSW Digital Strategy is underpinned by five missions for digital transformation across the NSW Government, each dedicated to delivering accessible, inclusive, secure and integrated digital services that every person in NSW will be able to access and benefit from. The strategy reflects my priority for the NSW public sector to harness the power of digital to make it easier for people to engage and transact with government – regardless of their age, ability, background or circumstance.
Through our key missions of accessibility, productivity, trust, resilience and skills, the NSW Digital Strategy sets the direction for how we deliver world-class digital services that strengthen our communities and support the State’s economic growth.
While there are significant opportunities presented by digital technologies, there are also risks, so the need to get it right is more important than ever. The NSW Digital Strategy lays the foundations for NSW to be a world-leading digital government while prioritising people at the heart of everything we do.
The Hon Jihad Dib MP
Minister for Customer Service and Digital Government
Minister for Emergency Services
Minister for Youth Justice
Member for Bankstown
Explore the strategy
Make digital services accessible, inclusive and connected for everyone in NSW
Use digital to improve service delivery, support the local economy and drive productivity
Underpin trust in government through reliable, stable digital services and sustainable Digital Infrastructure
Keep NSW safe and resilient during emergencies online and in-person
Uplift digital capability in the public sector workforce
"My priority is making sure that the NSW Government delivers digital with purpose, to ensure no one is left behind. The new NSW Digital Strategy delivers a transformative plan to enhance the State’s technology infrastructure and products to make it easier for people and business to access and benefit from world-class digital services."
- The Hon Jihad Dib MP
Outlines how the NSW Digital Strategy supports the NSW Government priorities
Explore commitments used to track and measure the digital transformation of the NSW Government
Explore examples of digital transformation initiatives and projects across the NSW Government
See how we plan to keep our strategy up to date and measure progress of digital in the NSW Government
Contact us
Get in touch to learn more about the NSW Digital Strategy. The NSW Digital Strategy team can be reached at: nswds@customerservice.nsw.gov.au.