The service design and delivery process guides your team to build user-centred services. This helps us build services that are simple, fast, clear and solve a citizen need.
To build a service that works, you need to understand users from their point of view. This avoids designing based on assumptions that are biased by your own perspectives.
Understand the process of creating meaningful and relevant experiences for users. Create impact from the very first interaction.
Write content that is easy for users from diverse backgrounds, abilities and experiences. Help users understand digital services and find what they are looking for.
Benefit from the shared efforts of a community dedicated to building government products and services better, faster, easier.
Ensuring a product is solving a problem or meeting a user need is at the heart of delivering products and services for our citizens.
Know what tools and resources are available to help you connect and collaborate with others while you work remotely.
The technology you choose to build your service must allow you to respond and adapt quickly to user needs.