Define the problem or opportunity to address, using evidence, before developing solutions.
Identify the outcomes the service needs to achieve and ensure the service aligns with strategic priorities.
A new way of delivering government services to build the right thing for users
Use the 3 project phases to see what to focus on at each stage, from early planning through to delivery and ongoing improvement.
From Discovery to Go-Live, there are key steps and outcomes to each phase of delivery
Ensuring you have the right team at each stage of the project
Job descriptions for the roles you will need to deliver digital products and services
How to bring in outside help to fill gaps in your team
Embed into your design and build process. Align with your business needs and service delivery.