Previously, enquiries about NSW Public Schools on NSW Department of Education’s Facebook page were only answered or actioned during office hours, 9am to 5pm, Monday to Friday. The volume of messages and enquiries had increased significantly, thereby making it difficult to respond to all of them.
With the help of Ed the virtual assistant, customers can now receive 24/7 support for their enquiries. Ed can help with finding information about NSW Public Schools, help resolve customer enquires swiftly, and remove the need for a middle person. This has improved the overall customer experience.
Visit the NSW Department of Education’s Facebook Page to learn more.