In the past, government agencies didn't have a whole of government mechanism to capture feedback from customers. There was a lack of consistency and this impacted customers' satisfaction with government services.
Feedback Assist is providing a “no wrong door” approach that provides customers with an easily accessible contact point to lodge, track and manage suggestions, compliments and complaints. It allows an easy two-way interaction with customers by allowing them to provide their contact details if they would like to receive a response.
Learn more about Feedback Assist.