Stories

Empathy is the first step in a human-centred design journey. Designers are encouraged to use empathy to identify the motivations, wants and

In the public sector we provide critical services to people, but— like all sectors — we have increasing complexity, ever-changing user

There is no denying that ‘end of life’ is difficult for people to talk about, so it stands to reason that it’s even harder to know the

With the rapid proliferation of technology in our lives, cyber security is now something that affects everyone. The potential for an

Since our last post about the Rules as Code project in January, the move towards making machine-consumable legislation and policy has picked

One of our most popular blogs this year has been How to make great digital services in NSW Government, where we explained how the Design

In an increasingly digital society, it is crucial to maintain good privacy practices. This week we celebrate Privacy Awareness Week (PAW)

"We need a policy on this" Public service proverb 'We need a policy on this' is a familiar phrase to any public servant, but what does it

“You're using AI (artificial intelligence) and you don't even know it,” says Wijay Wijaykumaran, Chief Architect at IBM. It could be in the

Changing the Digital Funding Game You may have seen Greg Wells' post on how we are changing the Digital Funding Game in NSW. And while these

We have been cross-training with a team of elite Treasury and NSW government agency athletes over the past six months to develop a

The DDS is a living repository of policy, guidance and code available to creators – it is a treasure trove of information and ready-to-use