Case studies

Modernising workforce capability within eHealth NSW

The eHealth NSW Digital Academy is one of the largest of its kind in Australia. The Digital Academy is a place for eHealth NSW staff to come together to learn new skills, put that learning into practice, and collaborate and share ideas. This helps ensure NSW Health builds technology, designs solutions and creates digital innovations that improve the health outcomes and experiences for patients now and into the future.

It includes a range of training streams, focusing on the skills that are critical to their work such as Agile ways of working, analytics, Cloud, customer centricity, human-centred design, integration and interoperability, safety and quality, and service management.

Building skills for the future: The NSW public sector’s commitment to apprenticeships and traineeships

The 1000 NSW Public Sector Apprentices and Trainees Program is a strategic initiative to bridge the skills gap. The NSW Government pledges to invest $93.7 million to employ an additional 1000 apprentices and trainees across government agencies and State-Owned Corporations by 2026. This initiative aims to address the skills shortage and enhance employment opportunities for youth and those re-entering the workforce. This will ensure there will be a strong pipeline of skilled people to support industries like transport, electricity, water, IT and cyber security.

Highlighting the importance of cultural competence and celebrating diversity

The Multicultural Plan was developed based on community and staff feedback and aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation. It highlights the importance of cultural competence and celebrates diversity within the NSW Department of Customer Service’s workforce.

Embracing digital innovation: Sydney Trains VR training for frontline excellence

Sydney Trains has introduced a virtual reality (VR) training program for 3000 train drivers and guards to enhance their emergency response skills. This cutting-edge initiative marks a significant shift from traditional video learning, utilising VR to simulate real-life scenarios.

This empowers train drivers and guards to handle onboard emergencies with greater confidence and efficiency.