Case studies

Actionable strategies to enhance security and reduce costs by reducing legacy technology in NSW

Digital NSW have completed a State of NSW Legacy Report, which will help address the challenge of ensuring agencies have the right technology to meet their objectives through actionable strategies to enhance security, reduce costs and guide investments to reduce legacy technology.

A Digital Platform to share Evidence to multi-agencies

A digital platform to collect evidence from multiple sources and share it with relevant stakeholders in the public safety and justice agencies in NSW. The system will provide access to all the actors in the justice process from NSWPF, DCJ, ODPP, Courts, Legal Aid and Solicitors to all the evidence and case briefings digitally allowing the interactions between these stakeholders in a safe and secure environment. The system will provide content digitally and will save time and improve efficiencies in Justice process and proceedings.

Technology Roadmap 2025-2029

Water agencies (Water NSW, NRAR and DCCEEW) have developed a joint Technology Roadmap.  The Roadmap brings together four (4) business improvement strategies that will benefit customers and deliver efficiencies:

1. Water Market System redesigns each water user transaction process to be quicker, cheaper and online through a more connected system available to all 3 water agencies.
2. Water Shared Data Management and Governance will transform data information systems to a higher standard and deliver a central point of truth, while fixing current systemic access and data quality issues.
3. Water Compliance System builds technical interfaces between NRAR’s water compliance management system and various WaterNSW systems.  This will make water compliance more efficient.
4. Customer Metering Solution builds modern technology that will link on farm and back-office technology to make information available in near real time on a users’ device and to compliance officers and resource managers out in the field

Multi-award winning project: Creating cooler parks and gardens for our communities to enjoy, using smart water irrigation systems at Bicentennial Park

SIMPaCT uses machine learning and smart technology to cool the microclimate, using data sourced from a mix of environmental sensors. A network of sensors has been set up to record soil moisture and air temperature. The information will be used to fine-tune irrigation at the park using artificial intelligence (AI). Insights will be shared online so that park users will be able to find the coolest and shadiest places in the park for picnics, play and exercise. In addition, SIMPaCT helps mitigate the Urban Heat Island effect in the adjacent residential precincts. 

SIMPaCT focuses on making the park a 'cool island', with far reaching thermal benefits for communities downwind from the park.

This project has set up over 50 devices to measure temperature and humidity. There are also 13 weather stations and over 200 ‘smart-soil’ devices installed across the park.

Offering an easier way to securely verify your identity online and in-person

NSW Digital ID allows customers to securely store and use their credentials to verify their identity online and in-person. 

Using advanced technologies, NSW Digital ID ensures privacy and ease of use, giving individuals full control over their digital identity.

Public transport users in NSW will soon benefit from the Opal Next Gen upgrade, enhancing the Opal ticketing system with new technologies for improved journey planning, payment and information access. This upgrade will align with emerging technologies and customer needs. The $567.9 million Opal Next Generation program will provide customers with greater choice when travelling on the Opal network by introducing Opal cards for digital wallets and allowing more customers to pay using smartphones, wearable devices or bank cards. The improved system will enhance customer experience by making it easier to manage travel, streamline account top up, provide real time information through improved mobile app and website

Provision of data and insights for public use

This data is integrated in apps used by millions of passengers each day and informs state strategies and plans. Data is also available through visualisations published on the Transport website recognising the need for simplified and accessible insights beyond the developer community

An all-of-government digital application to calculate GHG emissions and model net zero pathways to 2050

The carbonZero Accelerator aims to develop an open source, cloud-based, scalable platform for government agencies. For the NSW Government to lead by example in transitioning its agencies and their geographically distributed assets and places to a Net Zero economy, an enabling data platform with suitable and accessible data and information is required to support target setting to achieve net zero, inform intervention opportunities to achieve net zero target, unlock funding and finance mechanism and monitor and report progress in a transparent way.

It is envisaged that carbon Zero Accelerator platform will be used by government agencies and councils to develop a carbon emissions footprint and transparently communicate their strategies to reduce carbon emissions informed by actual data and best-practice approaches to reach net zero target.

The platform can be scaled up for use by all layers of government, state-owned corporations and businesses to measure their carbon footprint, analyse emissions trajectory as a result of the entity’s business operation, model pathways to net zero and develop investment level action plan to implement emission reduction.
 

The Single Digital Patient Record (SDPR) is a transformational health program that will provide an integrated view of a patient’s care within the NSW Health system. It will give clinicians easy and timely access to a holistic record of an individual’s medical information, providing real-time access to medical records and empowering clinical teams to make informed decisions promptly, streamlining processes and reducing administrative burdens on our staff.