Next generation of Opal

Public transport users in NSW will soon benefit from the Opal Next Gen upgrade, enhancing the Opal ticketing system with new technologies for improved journey planning, payment and information access. This upgrade will align with emerging technologies and customer needs. The $567.9 million Opal Next Generation program will provide customers with greater choice when travelling on the Opal network by introducing Opal cards for digital wallets and allowing more customers to pay using smartphones, wearable devices or bank cards. The improved system will enhance customer experience by making it easier to manage travel, streamline account top up, provide real time information through improved mobile app and website.

Achievements

The new Opal Next Gen ticketing system will leverage new hardware and technology to deliver a more reliable and resilient system.

Engagement

Digital Opal cards were successfully trialed with 10,000 people in 2021, resulting in over 300,000 trips despite pandemic lockdowns.

Department leading the project

Transport for NSW​