Government Made Easy

In the last financial year 2021 – 2022 the Digital Restart Fund has supported several Government Made Easy (GME) projects, that will deliver significant benefits for both NSW customers and Government agencies. GME is increasing technical capabilities of existing and new technology, reduced operating inefficiencies and increased customer satisfaction.

Tell Your Story Once in a Disaster (TYSO)

This project improves the disaster registration and recovery assistance process for disaster impacted customers when applying for government assistance. An omni-channel registration process to centrally manage customer info and provide their consent to share with a selection of services saving customers time and effort during a stressful time.

Transaction Register Roadmap Project

The integration of services into the MyServiceNSW Account and App will enable customers to quickly and easily access the services when they need it. Time and effort saved for customers by using MyServiceNSW Account as a central platform, rather than individually contacting different government agencies or online sites.

Financial Hardship

Through ‘Tell us Once’ capabilities, CXU GME team is working closely with NSW government agencies to improve the overall process and experience for customers who are experiencing financial hardship. This includes the adoption of a co-designed Financial Hardship Policy Guide to support whole of government approach to identifying and helping customers who meet the assessment criteria. Agencies who adopt the policy guide will lay the foundation for consent-based mutual recognition. This approach will make it easier for customers to access support, reduce administration burden and consistent method of assessing financial hardship.

GME Customer Sharing Centre is an enhanced State Digital Asset that aims to deliver a standardised API across NSW that can be consumed by agencies across whole of government, ensuring data integrity, security and privacy.

The sharing centre will be a single secure place for customers to update their personal details such as address, email and phone number. Combined with customer consent shared across the sector–and potentially into the private sector–customers will save time and effort.