Digital Credentials

The NSW Digital Identity and Verifiable Credentials Lighthouse Program is a whole-of-government multi-year program led by Department of Customer Service.

The program is delivering a safe, secure and trusted digital identity ecosystem for NSW that will enable better customer service, reduce the cost of getting things done, and make government easier for our customers, partner agencies and NSW businesses through inclusive world-leading digital tools.

In 2021-2022, the program has been delivering foundational capabilities fundamental for the future of Digital Identity in NSW, including platforms, policies, legislation, trust frameworks and building trust via intensive engagement across general, vulnerable and business communities.

The program will deliver a series of pilot use cases. One of the key use cases is the Digital Seniors Card launched in 2022. With an uptake of over 100,000 customers in its first three months, it demonstrated both the confidence NSW Seniors have in using digital products and the real impact and benefits that digital identity solutions can deliver to our customers. Pilot use cases will continue to be delivered throughout 2022, including digital proof of identity capabilities that will mean customers no longer have to visit a Service Centre to complete transactions and can instead digitally prove who they are anytime, anywhere. A Service NSW digital wallet will be launched, allowing customers to store, manage and share digital verifiable credentials such as the digital birth certificate or digital first aid certificate. The program is also working with our Federal colleagues, to ensure interoperability with the Commonwealth digital identity framework and with other states and jurisdictions.