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Digital NSW

Commitments

Commitments are published actions NSW Government agencies have agreed to work on in the defined timeframe. Each Mission in the strategy has associated commitments to work towards their objectives.

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Showing results 41-58 of 58 results.

Mission 4 | Objective 4D

41. Assess agency compliance with mandatory NSW Cyber Security Policy
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Description

Protecting the security and safety of our state and its people

Lead department

Department of Customer Service

Priority

High

NSW benefits

Ensures best practice Cyber security standards are embedded into risk management processes across NSW Government

Mission 4 | Objective 4A

42. Improve emergency response and coordination through development of a new emergency management operating system
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Description

Giving people access to fast and effective information before, during and after a disaster or emergency

Lead department

Department of Customer Service and Premier’s Department

Priority

High

NSW benefits

Effective collaboration, planning and response during emergencies enhances community safety

Mission 4 | Objective 4A

43. Deliver secure and resilient critical communications for emergency services by expanding the Public Safety Network
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Description

Giving NSW agencies access to systems, applications and processes that enable information to be shared quickly and easily

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Improves communications for first responders through increased land and population coverage for the Public Safety Network, helping keep the community safe in an emergency

Mission 4 | Objective 4D

44. Lead connectivity innovation through community connectivity and testing deployable broadband products
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Description

Supporting effective communication and connectivity for everyone

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Enhanced broadband and data telecommunications services improves capability to protect first responders, communities and infrastructure across NSW

Mission 4 | Objective 4A

45. Deliver secure and resilient critical communications to coordinate support and resources for telecommunications during emergencies
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Description

Allowing the government to create a more connected digital environment

Lead department

Department of Customer Service

Priority

High

NSW benefits

Protection of public and carrier telecommunications infrastructure ensures continuous connectivity for first responders and communities during emergencies

Mission 4 | Objective 4A

46. Deliver secure and resilient critical communications through network operations and enhancement
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Description

Enabling information to be shared quickly and easily

Lead department

Department of Customer Service

Priority

High

NSW benefits

First responders have reliable access to a robust, mission-critical Public Safety Network, supporting and enhancing emergency response

Mission 4 | Objective 4A

47. Lead connectivity innovation through community connectivity initiatives
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Description

Allowing agencies to coordinate, share resources and respond in times of emergency and disaster

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Emergency services have the appropriate telecommunications connectivity services, and communities can access emergency warnings and stay connected during natural disasters.

Mission 5 | Objective 5A

48. Develop a plan to uplift digital skills and leadership in the public sector workforce
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Exploring opportunities to upskill our digital capabilities across the public sector workforce

Lead department

Department of Customer Service and Department of Education supporting

Priority

High

NSW benefits

Supports the public sector to attract, recruit, develop and retain a responsive and capable workforce with the right digital skills

Mission 5 | Objective 5A

49. Create a roadmap and learning and development plan to support the public sector to establish a baseline of digital capability
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Understanding the current landscape of digital training and capability across agencies to create an effective plan to uplift digital skills

Lead department

Department of Customer Service and Department of Education supporting

Priority

Medium

NSW benefits

Ensures digital skills are consistent by establishing a framework and set of common capabilities and skills

Mission 5 | Objective 5B

50. Explore the concept of a Centre for Excellence in digital capability
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Description

Understanding the opportunities to bring together digital experiences, use cases and opportunities across government

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Keeps digital capabilities up to date as digital continues to evolve

Mission 5 | Objective 5B

51. Develop a framework to ensure that all public sector leaders have baseline digital skills and understanding
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Building a framework to support a consistent and modern approach to digital capabilities in the workforce

Lead department

Department of Customer Service and Department of Education supporting

Priority

Medium

NSW benefits

Assists digital leaders to support their workforce and create a digitally enabled environment

Mission 5 | Objective 5D

52. Increase uptake of digital Working with Children Check to support frontline workers
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Identifying more ways to support the public sector through digital solutions

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Supports frontline staff through digital innovation, making it easier and more convenient to renew their credential online

Mission 1 | Objective 1D

53. Prototype an AI chatbot on the Crown Lands website to allow customers to self-serve and resolve enquiries
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Description

Exploring new solutions in Artificial Intelligence (AI)

Lead department

Department of Planning, Housing and Infrastructure

Priority

Medium

NSW benefits

Provides customers timely and effective responses to their enquiries

Mission 5 | Objective 5C

54. Embed accessibility and inclusion requirements into digital procurement policies and practices
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Description

Making sure we are using digital solutions and products which support the public sector

Lead department

Department of Customer Service

Priority

High

NSW benefits

Supports NSW Government agencies to deliver services that are accessible and inclusive so everyone can use them

Mission 3 | Objective 3D

55. Maintain data centre emissions within targets
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Description

Keeping our data centres aligned to sustainability targets

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Supports NSW Government goal of reducing environmental impact

Mission 2 | Objective 2B

56. Deliver the NSW Infrastructure Digitalisation Program to drive adoption of digital practices and technologies throughout the infrastructure lifecycle
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Description

Developing policy and guidelines to support delivery of the NSW Infrastructure Digitalisation Program

Lead department

Infrastructure NSW

Priority

Ongoing

NSW benefits

Improve productivity in the infrastructure sector and enhance whole-of-life infrastructure assets outcomes, government services, and customer experience

Mission 3 | Objective 3D

57. Digitalise the Certificate of Completed Electrical Works (CCEW)
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Supporting more efficient energy use and supporting sustainability goals

Lead department

Department of Customer Service

Priority

High

NSW benefits

Improve process for completing the CCEW for Consumer Energy Resource (CER) installers. Encourage greater compliance with electrical standards to better integrate CER into the grid

Mission 3 | Objective 3D

58. Develop a digital portal for installers of energy saving technologies to improve standards compliance
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Streamline and digitalise the application process for CER installers, speeding up approvals and bringing all processes into one portal

Lead department

Department of Climate Change, Energy, the Environment and Water

Priority

High

NSW benefits

Streamline and digitalise the application process for CER installers, speeding up approvals and bringing all processes into one portal. Encourage greater compliance with electrical standards to better integrate CER into the grid

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