Commitments Commitments are published actions NSW Government agencies have agreed to work on in the defined timeframe. Each Mission in the strategy has associated commitments to work towards their objectives. Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Premier's Department Transport Treasury Priority High Medium Low Ongoing Clear all filters Showing results 1-58 of 58 results. Mission 1 | Objective 1B 1. Complete NSW Digital Inclusion Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing an inclusion strategy to address the digital divide in NSW to improve access to inclusive digital services, opportunities and resources Lead department Department of Customer Service Priority High NSW benefits A published action plan as part of the Strategy to help identify and progress future digital inclusion initiatives Mission 1 | Objective 1D 2. Create a test panel of ‘service testers’ from diverse backgrounds, including geographic diversity, and abilities to test digital services for accessibility More information keyboard_arrow_down Hide information keyboard_arrow_up Description Establishing a panel to make sure that government services created continue to meet accessibility needs Lead department Department of Customer Service Priority Ongoing NSW benefits Helps ensure future government services are inclusive and drives improvements in the quality of government services Mission 1 | Objective 1D 3. Establish an all of government forum which includes key advocacy groups to deliver services that are accessible and inclusive More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating a government-wide forum which agencies can regularly consult with to test service delivery Lead department Department of Customer Service Priority Medium NSW benefits Enables government to prioritise investment around critical services Mission 1 | Objective 1C 4. Increase access to government services for people through improved translator and interpreter services More information keyboard_arrow_down Hide information keyboard_arrow_up Description Improving access to NSW Government services for people who speak a language other than English Lead department Department of Communities and Justice and Department of Customer Service Priority High NSW benefits Supports all communities to be able to use and access government services Mission 1 | Objective 1A 5. Provide more options for people to access government websites using languages other than English More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating more ways for more people of the community to interact with NSW Government services Lead department Department of Customer Service Priority High NSW benefits Supports all communities to be able to use and access government services online Mission 1 | Objective 1A 6. Build a NSW Digital ID to enable citizens to securely prove their identity when transacting online More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating a way for people to easily prove their identity online with the NSW Government and businesses without sharing additional personal information, such as a driver's license Lead department Department of Customer Service Priority Medium NSW benefits Citizens can securely prove who they are when transacting online with government and commercial organisations via a NSW Digital ID built in line with national standards and in a privacy preserving manner Mission 1 | Objective 1A 7. Make it easier and safer for citizens of NSW to interact with government and business by building a NSW Digital ID & Wallet More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing a NSW Digital ID and Wallet to make it easier and safer for people to interact with the NSW Government and businesses Lead department Department of Customer Service Priority Medium NSW benefits Enables people to securely store and selectively share only the minimum amount of personal information or credentials required when transacting online with government and commercial organisations Mission 1 | Objective 1A 8. Make digital transactions more inclusive through digital verification of NSW Photo ID card More information keyboard_arrow_down Hide information keyboard_arrow_up Description Enabling people to prove their identity online using a digital NSW Photo ID card Lead department Department of Customer Service Priority Medium NSW benefits Ability to digitally verify NSW Photo Cards as part of the identity proofing process will enable >90% of NSW population to undertake end to end government transactions online Mission 1 | Objective 1A 9. Continue alignment with National Strategy and Roadmap of Digital Identity and Verifiable Credentials priorities More information keyboard_arrow_down Hide information keyboard_arrow_up Description Building a NSW Digital Identity system that aligns with national and international standards. Making sure it is flexible, interoperable and recognised nationally and internationally Lead department Department of Customer Service Priority Ongoing NSW benefits Ensures identity proofing processes, credentials issuance and verification processes are interoperable nationally, and internationally recognised Mission 1 | Objective 1A 10. Establish a Compromised Credential Register to prevent fraud and better support people who have had their data breached More information keyboard_arrow_down Hide information keyboard_arrow_up Description Helping to prevent compromised identity credentials from being verified through a Document Verification Service Lead department Department of Customer Service Priority Medium NSW benefits Enables government and private organisations to prevent further abuse and impersonation of victims of identity theft, ensuring that in times of an incident or an emergency people are supported and protected Mission 1 | Objective 1A 11. Implement legislation to improve safety and recovery services for victims of identity theft More information keyboard_arrow_down Hide information keyboard_arrow_up Description Implementing legislation to improve the safety and recovery services for victims of identity theft Lead department Department of Customer Service Priority High NSW benefits Framework that enables individuals to safely and securely transact online with a NSW Digital ID so individuals can prove who they are, and what they are entitled to, when accessing private and public services Mission 1 | Objective 1A 12. Redesign the Planning Portal to enhance user-centricity and accessibility and help streamline the development approval process More information keyboard_arrow_down Hide information keyboard_arrow_up Description Improved access to digital planning services and the development process. Improve user experience of the NSW Planning Portal and digital planning services Lead department Department of Planning, Housing and Infrastructure Priority High NSW benefits Improves user experience and accessibility for government services Mission 1 | Objective 1C 13. Establish a user-friendly pet portal More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making it easier for pet owners and breeders to register pets online Lead department Department of Planning, Housing and Infrastructure Priority High NSW benefits Simplifies and consolidates NSW data to provide intuitive, user friendly design with accessible forms and greater customer self-service Mission 1 | Objective 1C 14. Develop a plan to make NSW Government services accessible by 2030 More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing a roadmap for making NSW Government digital products and services more accessible Lead department Department of Customer Service Priority Ongoing NSW benefits A digital accessibility roadmap will assist NSW Government in working to ensure digital products and services are accessible and inclusive for the NSW community and public sector workforce Mission 1 | Objective 1C 15. Develop a style guide for Easy Read More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making online information available in Easy Read to improve access to NSW Government Services Lead department Department of Customer Service Priority High NSW benefits Improved access to government information and services for people in NSW who use Easy Read, including for people with a disability Mission 1 | Objective 1D 16. Update reporting on customer research to reflect and understand community views on government services More information keyboard_arrow_down Hide information keyboard_arrow_up Description Leveraging insights and data from customer experience research to inform decision making and government digital services Lead department Department of Customer Service Priority High NSW benefits Insights from the customer experience research will inform government action to address any gaps in digital services Mission 1 | Objective 1A 17. By 2026, Aboriginal and Torres Strait Islander people having equal levels of digital inclusion More information keyboard_arrow_down Hide information keyboard_arrow_up Description Aboriginal and Torres Strait Islander people have equal levels of digital inclusion and access to information and services, enabling participation in informed decision making regarding their own lives Lead department Department of Customer Service Priority Ongoing NSW benefits Government services will be more accessible and inclusive for Aboriginal and Torres Strait Islander people Mission 2 | Objective 2B 18. Adopt consistent categorisation of spend in ICT, data and digital across government to coordinate digital investment in NSW More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating categories to be able to group digital investments and initiatives across NSW Lead department Department of Customer Service Priority Ongoing NSW benefits Provides greater visibility and coordination of investment in digital in NSW, including where investment may be needed or should be reprioritised Mission 2 | Objective 2B 19. Develop an all of government digital investment pipeline and supporting framework to ensure ongoing alignment of digital funding proposals More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing an investment pipeline with digital initiatives to create a central view of digital funding across NSW Lead department Department of Customer Service Priority High NSW benefits Drives greater alignment in digital investment by ensuring digital activities across NSW are signposted in the NSW Digital Strategy and well-coordinated Mission 2 | Objective 2B 20. Explore planning and funding models to support long term investment in State Digital Assets More information keyboard_arrow_down Hide information keyboard_arrow_up Description Increasing efficiency, promoting system reuse across NSW agencies and reducing wasted expenditure Lead department Department of Customer Service and NSW Treasury Priority Ongoing NSW benefits Reduces the impact of short-term funding cycles on critical government systems and digital infrastructure Mission 2 | Objective 2D 21. Continue cross-sector collaboration to address projected skill shortage of 85,000 digital workers in NSW by 2030 More information keyboard_arrow_down Hide information keyboard_arrow_up Description Collaborating across the sector to respond to the digital skills gap Lead department Department of Education and Department of Customer Service Priority Ongoing NSW benefits Addresses the gap in digital skills in NSW which risks excluding people from the workforce Mission 2 | Objective 2B 22. Support government priorities of accelerating housing supply and improving productivity through continued digital transformation More information keyboard_arrow_down Hide information keyboard_arrow_up Description Using digital solutions and innovation to improve our processes to drive faster outcomes Lead department Department of Customer Service and Transport for NSW Priority High NSW benefits Helps reduce duplication and remove administrative burden, easing housing supply Mission 2 | Objective 2A 23. Update the NSW AI Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Driving AI capability building, partnerships, balanced regulation, standards adoption, and agile operating models Lead department Department of Customer Service Priority High NSW benefits Supports a coordinated, safe and informed approach to AI across NSW agencies Mission 2 | Objective 2A 24. Continue building a comprehensive and structured approach to ensuring the safe and responsible use of AI More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing public trust in AI through development of a comprehensive framework Lead department Department of Customer Service Priority Ongoing NSW benefits Supports the safe and responsible use of AI across NSW agencies Mission 2 | Objective 2A 25. Develop a roadmap for AI priorities More information keyboard_arrow_down Hide information keyboard_arrow_up Description Transforming government services, increasing productivity and driving economic growth Lead department Department of Customer Service Priority Medium NSW benefits Sets direction and approach to make NSW future ready with AI Mission 2 | Objective 2A 26. Consider whether NSW legislation and regulations are fit for purpose to effectively mitigate risks and manage harms associated with AI More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making sure NSW legislative and regulatory frameworks remain fit for purpose and can deal with the opportunities and challenges that emerging AI creates Lead department Department of Customer Service Priority Medium NSW benefits Ensures NSW legislation and regulation is appropriate to mitigate risks and harms associated with AI Mission 2 | Objective 2A 27. Create a public register of all high-risk AI use cases in NSW to increase transparency and build trust More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making sure AI use in government is safe, ethical and transparent Lead department Department of Customer Service Priority Medium NSW benefits Provides transparency and visibility of AI work underway across the state and helps share learnings Mission 2 | Objective 2A 28. Continue trials and expansion of NSW Government’s wider AI in NSW Planning package More information keyboard_arrow_down Hide information keyboard_arrow_up Description Targeting the build of homes and infrastructure that meet the needs and expectations of the people of NSW Lead department Department of Planning, Housing and Infrastructure Priority Medium NSW benefits Supports partnerships with councils and helps to address the housing crisis Mission 3 | Objective 3A 29. Release an updated NSW Data Strategy that reflects changes in the data landscape since 2021 More information keyboard_arrow_down Hide information keyboard_arrow_up Description Publishing an updated NSW Data Strategy Lead department Department of Customer Service Priority High NSW benefits Assists government to make better informed, data-based decisions and improve key outcomes Mission 3 | Objective 3A 30. Deliver the NSW contribution to the National Disability Data Asset (NDDA) More information keyboard_arrow_down Hide information keyboard_arrow_up Description Report on outcomes of recommendations from the Royal Commission into violence, abuse, neglect and exploitation of people with disability Lead department Department of Customer Service Priority High NSW benefits Assists government to make better informed decisions through data about how to support key outcomes for people with disability Mission 3 | Objective 3A 31. Enable a consistent approach to asset management including Crown Lands through a common platform More information keyboard_arrow_down Hide information keyboard_arrow_up Description Exploring ways in which platforms and systems can be more aligned and efficient Lead department Department of Planning, Housing and Infrastructure Priority Medium NSW benefits Improves asset management across NSW Mission 3 | Objective 3C 32. Baseline NSW legacy technology and make recommendations for reducing it over time More information keyboard_arrow_down Hide information keyboard_arrow_up Description Create a baseline view of key NSW legacy technology and recommendations Lead department Department of Customer Service Priority High NSW benefits Informs investment decisions designed to reduce cyber risk and liabilities and enhance productivity Mission 3 | Objective 3C 33. Identify high-risk legacy systems and platforms critical to the delivery of NSW Government services More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating a list of high-risk legacy systems critical to the delivery of government services Lead department Department of Customer Service Priority High NSW benefits Enables secure, quality services to be provided to citizens Mission 3 | Objective 3C 34. Trial a State Digital Asset led approach to replacing Transport legacy technology through the Regstar Program More information keyboard_arrow_down Hide information keyboard_arrow_up Description Launch the Regstar program to replace legacy technology in transport Lead department Department of Customer Service & Transport for NSW Priority High NSW benefits Reduces risks and costs associated with legacy technology and provides a better customer experience to citizens Mission 3 | Objective 3C 35. Continue to identify and promote reuse of State Digital Assets across government More information keyboard_arrow_down Hide information keyboard_arrow_up Description Continuing to identify and promote reuse of State Digital Assets (SDAs) across government. SDA’s are digital platforms, services and data that are used by more than one NSW Government agency Lead department Department of Customer Service Priority High NSW benefits Helps reduce the complexity and cost of NSW Government product landscape through better reuse across agencies, driving public value and efficient use of resources for sustainable, modern digital systems Mission 3 | Objective 3B 36. Update NSW Cloud Policy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Supporting the use of public and private cloud services across government Lead department Department of Customer Service Priority High NSW benefits Supports NSW adoption of cloud, driving better value ICT investment and improve the agility, scalability, and reliability of ICT services Mission 3 | Objective 3B 37. Drive shared services reform to support reliable and stable government services through development of a roadmap More information keyboard_arrow_down Hide information keyboard_arrow_up Description Develop a roadmap to drive shared services reform Lead department Department of Customer Service Priority High NSW benefits Drives public value and efficient use of resources for sustainable, modern digital systems Mission 3 | Objective 3D 38. Support NSW Government progress towards net zero and climate change targets through delivery of fit-for-purpose digital tools including for risk analysis, monitoring, evaluation and reporting More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating more ways to use digital to support NSW Government sustainability goals Lead department Department of Climate Change, Energy, the Environment and Water Priority High NSW benefits Enhances emissions data management and transparency across NSW Government Mission 3 | Objective 3C 39. Transform the digital system that underpins land valuations to improve the customer experience More information keyboard_arrow_down Hide information keyboard_arrow_up Description Identifying and developing more opportunities to increase efficiency in IT systems Lead department Department of Planning, Housing and Infrastructure Priority High NSW benefits Improves customer experience and reduces risk to land tax revenue Mission 4 | Objective 4D 40. Update the NSW Cyber Security Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Adapting to evolving threats and protecting sensitive information Lead department Department of Customer Service Priority High NSW benefits Enhanced cyber security posture reduces risk and impact of cyber breaches across government Mission 4 | Objective 4D 41. Assess agency compliance with mandatory NSW Cyber Security Policy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Protecting the security and safety of our state and its people Lead department Department of Customer Service Priority High NSW benefits Ensures best practice Cyber security standards are embedded into risk management processes across NSW Government Mission 4 | Objective 4A 42. Improve emergency response and coordination through development of a new emergency management operating system More information keyboard_arrow_down Hide information keyboard_arrow_up Description Giving people access to fast and effective information before, during and after a disaster or emergency Lead department Department of Customer Service and Premier’s Department Priority High NSW benefits Effective collaboration, planning and response during emergencies enhances community safety Mission 4 | Objective 4A 43. Deliver secure and resilient critical communications for emergency services by expanding the Public Safety Network More information keyboard_arrow_down Hide information keyboard_arrow_up Description Giving NSW agencies access to systems, applications and processes that enable information to be shared quickly and easily Lead department Department of Customer Service Priority Ongoing NSW benefits Improves communications for first responders through increased land and population coverage for the Public Safety Network, helping keep the community safe in an emergency Mission 4 | Objective 4D 44. Lead connectivity innovation through community connectivity and testing deployable broadband products More information keyboard_arrow_down Hide information keyboard_arrow_up Description Supporting effective communication and connectivity for everyone Lead department Department of Customer Service Priority Ongoing NSW benefits Enhanced broadband and data telecommunications services improves capability to protect first responders, communities and infrastructure across NSW Mission 4 | Objective 4A 45. Deliver secure and resilient critical communications to coordinate support and resources for telecommunications during emergencies More information keyboard_arrow_down Hide information keyboard_arrow_up Description Allowing the government to create a more connected digital environment Lead department Department of Customer Service Priority High NSW benefits Protection of public and carrier telecommunications infrastructure ensures continuous connectivity for first responders and communities during emergencies Mission 4 | Objective 4A 46. Deliver secure and resilient critical communications through network operations and enhancement More information keyboard_arrow_down Hide information keyboard_arrow_up Description Enabling information to be shared quickly and easily Lead department Department of Customer Service Priority High NSW benefits First responders have reliable access to a robust, mission-critical Public Safety Network, supporting and enhancing emergency response Mission 4 | Objective 4A 47. Lead connectivity innovation through community connectivity initiatives More information keyboard_arrow_down Hide information keyboard_arrow_up Description Allowing agencies to coordinate, share resources and respond in times of emergency and disaster Lead department Department of Customer Service Priority Medium NSW benefits Emergency services have the appropriate telecommunications connectivity services, and communities can access emergency warnings and stay connected during natural disasters. Mission 5 | Objective 5A 48. Develop a plan to uplift digital skills and leadership in the public sector workforce More information keyboard_arrow_down Hide information keyboard_arrow_up Description Exploring opportunities to upskill our digital capabilities across the public sector workforce Lead department Department of Customer Service and Department of Education supporting Priority High NSW benefits Supports the public sector to attract, recruit, develop and retain a responsive and capable workforce with the right digital skills Mission 5 | Objective 5A 49. Create a roadmap and learning and development plan to support the public sector to establish a baseline of digital capability More information keyboard_arrow_down Hide information keyboard_arrow_up Description Understanding the current landscape of digital training and capability across agencies to create an effective plan to uplift digital skills Lead department Department of Customer Service and Department of Education supporting Priority Medium NSW benefits Ensures digital skills are consistent by establishing a framework and set of common capabilities and skills Mission 5 | Objective 5B 50. Explore the concept of a Centre for Excellence in digital capability More information keyboard_arrow_down Hide information keyboard_arrow_up Description Understanding the opportunities to bring together digital experiences, use cases and opportunities across government Lead department Department of Customer Service Priority Ongoing NSW benefits Keeps digital capabilities up to date as digital continues to evolve Mission 5 | Objective 5B 51. Develop a framework to ensure that all public sector leaders have baseline digital skills and understanding More information keyboard_arrow_down Hide information keyboard_arrow_up Description Building a framework to support a consistent and modern approach to digital capabilities in the workforce Lead department Department of Customer Service and Department of Education supporting Priority Medium NSW benefits Assists digital leaders to support their workforce and create a digitally enabled environment Mission 5 | Objective 5D 52. Increase uptake of digital Working with Children Check to support frontline workers More information keyboard_arrow_down Hide information keyboard_arrow_up Description Identifying more ways to support the public sector through digital solutions Lead department Department of Customer Service Priority Ongoing NSW benefits Supports frontline staff through digital innovation, making it easier and more convenient to renew their credential online Mission 1 | Objective 1D 53. Prototype an AI chatbot on the Crown Lands website to allow customers to self-serve and resolve enquiries More information keyboard_arrow_down Hide information keyboard_arrow_up Description Exploring new solutions in Artificial Intelligence (AI) Lead department Department of Planning, Housing and Infrastructure Priority Medium NSW benefits Provides customers timely and effective responses to their enquiries Mission 5 | Objective 5C 54. Embed accessibility and inclusion requirements into digital procurement policies and practices More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making sure we are using digital solutions and products which support the public sector Lead department Department of Customer Service Priority High NSW benefits Supports NSW Government agencies to deliver services that are accessible and inclusive so everyone can use them Mission 3 | Objective 3D 55. Maintain data centre emissions within targets More information keyboard_arrow_down Hide information keyboard_arrow_up Description Keeping our data centres aligned to sustainability targets Lead department Department of Customer Service Priority Ongoing NSW benefits Supports NSW Government goal of reducing environmental impact Mission 2 | Objective 2B 56. Deliver the NSW Infrastructure Digitalisation Program to drive adoption of digital practices and technologies throughout the infrastructure lifecycle More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing policy and guidelines to support delivery of the NSW Infrastructure Digitalisation Program Lead department Infrastructure NSW Priority Ongoing NSW benefits Improve productivity in the infrastructure sector and enhance whole-of-life infrastructure assets outcomes, government services, and customer experience Mission 3 | Objective 3D 57. Digitalise the Certificate of Completed Electrical Works (CCEW) More information keyboard_arrow_down Hide information keyboard_arrow_up Description Supporting more efficient energy use and supporting sustainability goals Lead department Department of Customer Service Priority High NSW benefits Improve process for completing the CCEW for Consumer Energy Resource (CER) installers. Encourage greater compliance with electrical standards to better integrate CER into the grid Mission 3 | Objective 3D 58. Develop a digital portal for installers of energy saving technologies to improve standards compliance More information keyboard_arrow_down Hide information keyboard_arrow_up Description Streamline and digitalise the application process for CER installers, speeding up approvals and bringing all processes into one portal Lead department Department of Climate Change, Energy, the Environment and Water Priority High NSW benefits Streamline and digitalise the application process for CER installers, speeding up approvals and bringing all processes into one portal. Encourage greater compliance with electrical standards to better integrate CER into the grid Explore the NSW Digital Strategy Mission 1east Mission 2east Mission 3east Mission 4east Mission 5east Enabling NSW Government prioritieseast Strategy roadmapeast Case studieseast Glossaryeast Referenceseast