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Digital NSW

Commitments

Commitments are published actions NSW Government agencies have agreed to work on in the defined timeframe. Each Mission in the strategy has associated commitments to work towards their objectives.

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Showing results 21-40 of 58 results.

Mission 2 | Objective 2D

21. Continue cross-sector collaboration to address projected skill shortage of 85,000 digital workers in NSW by 2030
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Description

Collaborating across the sector to respond to the digital skills gap

Lead department

Department of Education and Department of Customer Service

Priority

Ongoing

NSW benefits

Addresses the gap in digital skills in NSW which risks excluding people from the workforce

Mission 2 | Objective 2B

22. Support government priorities of accelerating housing supply and improving productivity through continued digital transformation
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Using digital solutions and innovation to improve our processes to drive faster outcomes

Lead department

Department of Customer Service and Transport for NSW

Priority

High

NSW benefits

Helps reduce duplication and remove administrative burden, easing housing supply

Mission 2 | Objective 2A

23. Update the NSW AI Strategy
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Driving AI capability building, partnerships, balanced regulation, standards adoption, and agile operating models

Lead department

Department of Customer Service

Priority

High

NSW benefits

Supports a coordinated, safe and informed approach to AI across NSW agencies

Mission 2 | Objective 2A

24. Continue building a comprehensive and structured approach to ensuring the safe and responsible use of AI
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Developing public trust in AI through development of a comprehensive framework

Lead department

Department of Customer Service

Priority

Ongoing

NSW benefits

Supports the safe and responsible use of AI across NSW agencies

Mission 2 | Objective 2A

25. Develop a roadmap for AI priorities
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Transforming government services, increasing productivity and driving economic growth

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Sets direction and approach to make NSW future ready with AI

Mission 2 | Objective 2A

26. Consider whether NSW legislation and regulations are fit for purpose to effectively mitigate risks and manage harms associated with AI
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Making sure NSW legislative and regulatory frameworks remain fit for purpose and can deal with the opportunities and challenges that emerging AI creates

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Ensures NSW legislation and regulation is appropriate to mitigate risks and harms associated with AI

Mission 2 | Objective 2A

27. Create a public register of all high-risk AI use cases in NSW to increase transparency and build trust
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Making sure AI use in government is safe, ethical and transparent

Lead department

Department of Customer Service

Priority

Medium

NSW benefits

Provides transparency and visibility of AI work underway across the state and helps share learnings

Mission 2 | Objective 2A

28. Continue trials and expansion of NSW Government’s wider AI in NSW Planning package
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Targeting the build of homes and infrastructure that meet the needs and expectations of the people of NSW

Lead department

Department of Planning, Housing and Infrastructure

Priority

Medium

NSW benefits

Supports partnerships with councils and helps to address the housing crisis

Mission 3 | Objective 3A

29. Release an updated NSW Data Strategy that reflects changes in the data landscape since 2021
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Publishing an updated NSW Data Strategy

Lead department

Department of Customer Service

Priority

High

NSW benefits

Assists government to make better informed, data-based decisions and improve key outcomes

Mission 3 | Objective 3A

30. Deliver the NSW contribution to the National Disability Data Asset (NDDA)
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Report on outcomes of recommendations from the Royal Commission into violence, abuse, neglect and exploitation of people with disability

Lead department

Department of Customer Service

Priority

High

NSW benefits

Assists government to make better informed decisions through data about how to support key outcomes for people with disability

Mission 3 | Objective 3A

31. Enable a consistent approach to asset management including Crown Lands through a common platform
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Exploring ways in which platforms and systems can be more aligned and efficient

Lead department

Department of Planning, Housing and Infrastructure

Priority

Medium

NSW benefits

Improves asset management across NSW

Mission 3 | Objective 3C

32. Baseline NSW legacy technology and make recommendations for reducing it over time
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Create a baseline view of key NSW legacy technology and recommendations

Lead department

Department of Customer Service

Priority

High

NSW benefits

Informs investment decisions designed to reduce cyber risk and liabilities and enhance productivity

Mission 3 | Objective 3C

33. Identify high-risk legacy systems and platforms critical to the delivery of NSW Government services
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Creating a list of high-risk legacy systems critical to the delivery of government services

Lead department

Department of Customer Service

Priority

High

NSW benefits

Enables secure, quality services to be provided to citizens

Mission 3 | Objective 3C

34. Trial a State Digital Asset led approach to replacing Transport legacy technology through the Regstar Program
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Description

Launch the Regstar program to replace legacy technology in transport

Lead department

Department of Customer Service & Transport for NSW

Priority

High

NSW benefits

Reduces risks and costs associated with legacy technology and provides a better customer experience to citizens

Mission 3 | Objective 3C

35. Continue to identify and promote reuse of State Digital Assets across government
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Continuing to identify and promote reuse of State Digital Assets (SDAs) across government. SDA’s are digital platforms, services and data that are used by more than one NSW Government agency

Lead department

Department of Customer Service

Priority

High

NSW benefits

Helps reduce the complexity and cost of NSW Government product landscape through better reuse across agencies, driving public value and efficient use of resources for sustainable, modern digital systems

Mission 3 | Objective 3B

36. Update NSW Cloud Policy
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Supporting the use of public and private cloud services across government

Lead department

Department of Customer Service

Priority

High

NSW benefits

Supports NSW adoption of cloud, driving better value ICT investment and improve the agility, scalability, and reliability of ICT services

Mission 3 | Objective 3B

37. Drive shared services reform to support reliable and stable government services through development of a roadmap
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Description

Develop a roadmap to drive shared services reform

Lead department

Department of Customer Service

Priority

High

NSW benefits

Drives public value and efficient use of resources for sustainable, modern digital systems

Mission 3 | Objective 3D

38. Support NSW Government progress towards net zero and climate change targets through delivery of fit-for-purpose digital tools including for risk analysis, monitoring, evaluation and reporting
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Creating more ways to use digital to support NSW Government sustainability goals

Lead department

Department of Climate Change, Energy, the Environment and Water

Priority

High

NSW benefits

Enhances emissions data management and transparency across NSW Government

Mission 3 | Objective 3C

39. Transform the digital system that underpins land valuations to improve the customer experience
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Identifying and developing more opportunities to increase efficiency in IT systems

Lead department

Department of Planning, Housing and Infrastructure

Priority

High

NSW benefits

Improves customer experience and reduces risk to land tax revenue

Mission 4 | Objective 4D

40. Update the NSW Cyber Security Strategy
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Description

Adapting to evolving threats and protecting sensitive information

Lead department

Department of Customer Service

Priority

High

NSW benefits

Enhanced cyber security posture reduces risk and impact of cyber breaches across government

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