Commitments Commitments are published actions NSW Government agencies have agreed to work on in the defined timeframe. Each Mission in the strategy has associated commitments to work towards their objectives. Reset all filters Search Filters Mission Mission 1 Mission 2 Mission 3 Mission 4 Mission 5 Lead department Climate Change, Energy, the Environment and Water Communities and Justice Customer Service Education Health Planning, Housing and Infrastructure Premier's Department Transport Treasury Priority High Medium Low Ongoing Clear all filters Showing results 1-18 of 18 results. Mission 1 | Objective 1B 1. Complete NSW Digital Inclusion Strategy More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing an inclusion strategy to address the digital divide in NSW to improve access to inclusive digital services, opportunities and resources Lead department Department of Customer Service Priority High NSW benefits A published action plan as part of the Strategy to help identify and progress future digital inclusion initiatives Mission 1 | Objective 1D 2. Create a test panel of ‘service testers’ from diverse backgrounds, including geographic diversity, and abilities to test digital services for accessibility More information keyboard_arrow_down Hide information keyboard_arrow_up Description Establishing a panel to make sure that government services created continue to meet accessibility needs Lead department Department of Customer Service Priority Ongoing NSW benefits Helps ensure future government services are inclusive and drives improvements in the quality of government services Mission 1 | Objective 1D 3. Establish an all of government forum which includes key advocacy groups to deliver services that are accessible and inclusive More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating a government-wide forum which agencies can regularly consult with to test service delivery Lead department Department of Customer Service Priority Medium NSW benefits Enables government to prioritise investment around critical services Mission 1 | Objective 1C 4. Increase access to government services for people through improved translator and interpreter services More information keyboard_arrow_down Hide information keyboard_arrow_up Description Improving access to NSW Government services for people who speak a language other than English Lead department Department of Communities and Justice and Department of Customer Service Priority High NSW benefits Supports all communities to be able to use and access government services Mission 1 | Objective 1A 5. Provide more options for people to access government websites using languages other than English More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating more ways for more people of the community to interact with NSW Government services Lead department Department of Customer Service Priority High NSW benefits Supports all communities to be able to use and access government services online Mission 1 | Objective 1A 6. Build a NSW Digital ID to enable citizens to securely prove their identity when transacting online More information keyboard_arrow_down Hide information keyboard_arrow_up Description Creating a way for people to easily prove their identity online with the NSW Government and businesses without sharing additional personal information, such as a driver's license Lead department Department of Customer Service Priority Medium NSW benefits Citizens can securely prove who they are when transacting online with government and commercial organisations via a NSW Digital ID built in line with national standards and in a privacy preserving manner Mission 1 | Objective 1A 7. Make it easier and safer for citizens of NSW to interact with government and business by building a NSW Digital ID & Wallet More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing a NSW Digital ID and Wallet to make it easier and safer for people to interact with the NSW Government and businesses Lead department Department of Customer Service Priority Medium NSW benefits Enables people to securely store and selectively share only the minimum amount of personal information or credentials required when transacting online with government and commercial organisations Mission 1 | Objective 1A 8. Make digital transactions more inclusive through digital verification of NSW Photo ID card More information keyboard_arrow_down Hide information keyboard_arrow_up Description Enabling people to prove their identity online using a digital NSW Photo ID card Lead department Department of Customer Service Priority Medium NSW benefits Ability to digitally verify NSW Photo Cards as part of the identity proofing process will enable >90% of NSW population to undertake end to end government transactions online Mission 1 | Objective 1A 9. Continue alignment with National Strategy and Roadmap of Digital Identity and Verifiable Credentials priorities More information keyboard_arrow_down Hide information keyboard_arrow_up Description Building a NSW Digital Identity system that aligns with national and international standards. Making sure it is flexible, interoperable and recognised nationally and internationally Lead department Department of Customer Service Priority Ongoing NSW benefits Ensures identity proofing processes, credentials issuance and verification processes are interoperable nationally, and internationally recognised Mission 1 | Objective 1A 10. Establish a Compromised Credential Register to prevent fraud and better support people who have had their data breached More information keyboard_arrow_down Hide information keyboard_arrow_up Description Helping to prevent compromised identity credentials from being verified through a Document Verification Service Lead department Department of Customer Service Priority Medium NSW benefits Enables government and private organisations to prevent further abuse and impersonation of victims of identity theft, ensuring that in times of an incident or an emergency people are supported and protected Mission 1 | Objective 1A 11. Implement legislation to improve safety and recovery services for victims of identity theft More information keyboard_arrow_down Hide information keyboard_arrow_up Description Implementing legislation to improve the safety and recovery services for victims of identity theft Lead department Department of Customer Service Priority High NSW benefits Framework that enables individuals to safely and securely transact online with a NSW Digital ID so individuals can prove who they are, and what they are entitled to, when accessing private and public services Mission 1 | Objective 1A 12. Redesign the Planning Portal to enhance user-centricity and accessibility and help streamline the development approval process More information keyboard_arrow_down Hide information keyboard_arrow_up Description Improved access to digital planning services and the development process. Improve user experience of the NSW Planning Portal and digital planning services Lead department Department of Planning, Housing and Infrastructure Priority High NSW benefits Improves user experience and accessibility for government services Mission 1 | Objective 1C 13. Establish a user-friendly pet portal More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making it easier for pet owners and breeders to register pets online Lead department Department of Planning, Housing and Infrastructure Priority High NSW benefits Simplifies and consolidates NSW data to provide intuitive, user friendly design with accessible forms and greater customer self-service Mission 1 | Objective 1C 14. Develop a plan to make NSW Government services accessible by 2030 More information keyboard_arrow_down Hide information keyboard_arrow_up Description Developing a roadmap for making NSW Government digital products and services more accessible Lead department Department of Customer Service Priority Ongoing NSW benefits A digital accessibility roadmap will assist NSW Government in working to ensure digital products and services are accessible and inclusive for the NSW community and public sector workforce Mission 1 | Objective 1C 15. Develop a style guide for Easy Read More information keyboard_arrow_down Hide information keyboard_arrow_up Description Making online information available in Easy Read to improve access to NSW Government Services Lead department Department of Customer Service Priority High NSW benefits Improved access to government information and services for people in NSW who use Easy Read, including for people with a disability Mission 1 | Objective 1D 16. Update reporting on customer research to reflect and understand community views on government services More information keyboard_arrow_down Hide information keyboard_arrow_up Description Leveraging insights and data from customer experience research to inform decision making and government digital services Lead department Department of Customer Service Priority High NSW benefits Insights from the customer experience research will inform government action to address any gaps in digital services Mission 1 | Objective 1A 17. By 2026, Aboriginal and Torres Strait Islander people having equal levels of digital inclusion More information keyboard_arrow_down Hide information keyboard_arrow_up Description Aboriginal and Torres Strait Islander people have equal levels of digital inclusion and access to information and services, enabling participation in informed decision making regarding their own lives Lead department Department of Customer Service Priority Ongoing NSW benefits Government services will be more accessible and inclusive for Aboriginal and Torres Strait Islander people Mission 1 | Objective 1D 53. Prototype an AI chatbot on the Crown Lands website to allow customers to self-serve and resolve enquiries More information keyboard_arrow_down Hide information keyboard_arrow_up Description Exploring new solutions in Artificial Intelligence (AI) Lead department Department of Planning, Housing and Infrastructure Priority Medium NSW benefits Provides customers timely and effective responses to their enquiries Explore the NSW Digital Strategy Mission 1east Mission 2east Mission 3east Mission 4east Mission 5east Enabling NSW Government prioritieseast Strategy roadmapeast Case studieseast Glossaryeast Referenceseast