myVirtualCare

NSW Health’s secure virtual platform for clinical consultations

eHealth NSW collaborated with the Agency for Clinical Innovation to create a secure virtual platform for clinicians, patients, and carers. They gathered user requirements and piloted the platform with six health districts in 2019 before its statewide launch in September 2020. Leveraging existing videoconferencing services, they enhanced capacity to support widespread virtual care. ​

The platform streamlined clinical workflows, offered improved monitoring and reporting, and improved access to interpreter services statewide. There have been 300,000+ virtual consultations conducted in total and 16,000+ virtual consultations a month.

Achievements

myVirtualCare gives patients a seamless and convenient way to access providers online. It saves patients travelling long distances to attend appointments and provides more equitable and timely access to medical services that might not be available locally.

Engagement

eHealth NSW and the Agency for Clinical Innovation developed and implemented myVirtualCare, a secure platform for virtual consultations, by capturing user requirements and consulting with stakeholders. An initial pilot in 2019 with six local health districts informed its statewide release in September 2020.

Department leading the project

NSW Health