Terms and spelling
Australian spelling
We use Australian English and the Macquarie Dictionary.
Do
realise – not realize
neighbour – not neighbor
centre – not center
driver licence – not driver license (note: licensed and licensing are correct)
Don't apply Australian spelling to proper names or titles.
Do
Australian Labor Party
World Trade Organization
Abbreviations
Only use abbreviations if there are spacing issues. They should be clear and common forms that make sense to users.
Do
Use full stops after the abbreviation.
Do not
Don't use the Latin abbreviations – eg, ie, etc.
Acronyms and initialisms
An acronym is a string of initial letters and pronounced as a word, for example HECS.
An initialism is a string of initial letters and not pronounced as a word, for example CTP.
Do not
Don't spell out acronyms or initialisms that are well known. For example, NSW or EFTPOS.
Don't use full stops.
Write out the word or phrase on first mention, followed by the shortened form in brackets. Use the shortened form for following mentions.
Do
The NSW Government has reformed the compulsory third party (CTP) insurance scheme to reduce the costs of CTP green slips.
Use 'a' or 'an' depending on whether the shortened form begins with a consonant or vowel sound.
Do
a HECS debt
a GST amount
an ABN
an HVIS
Addresses
Addresses should be stacked. Don't use punctuation at the end of each line.
Do not
Abbreviate street types – Street not St, Place not Pl.
If there is a building name, it should be the first line.
Lot, level, shop number is the next line.
Suburb, state and postcode is the last line.
Example
McKell Building
Ground Floor
2-24 Rawson Place
Sydney NSW 2000
If an address is the corner of 2 streets, write in full.
Example
Ivanhoe Police Station
Corner of Columbus Street and Cook Street
Must, need, legally required
When we talk about mandatory requirements, we use the following terms:
- need
- must
- legally required
- legally entitled
- legally responsible.
Use 'need' when a requirement is legal, but administrative, or part of a process that will not have criminal implications. It's a legal requirement but not completing it would just stop the user from continuing, rather than committing a more serious offence.
Do
You'll need to provide copies of your birth certificate.
Use 'must' when talking about a legal requirement.
Do
You must have a valid Driver Licence.
You must hold a current Certificate of Insurance before you start any work.
If more emphasis is needed, use 'legally required', 'legally entitled', or 'legally responsible'.
Do
You are legally entitled to a refund.
A-Z of preferred spelling and terms
The following list is preferred spellings, taking in capitalisation and hyphenation
A
app – not 'application'
Australian Government (for national government of Australia) – not 'Government' 'Commonwealth Government' or 'federal government'
Australian Securities & Investments Commission (ASIC)
C
compulsory third party (CTP) insurance
CTP Green Slip
D
demerit points
department
- lowercase in generic instances
- initial capitals when referring to a specific department
Department of Premier and Cabinet
driver licence – not 'driver's licence'
'NSW Driver Licence' – upper case when referring to the actual product
'a driver licence test' – lowercase when referring to it more broadly
drop-down
E
E-Toll, E-Toll Account, myE-Toll
EFTPOS
F
federal government – use 'Australian Government'
G
government
Green Slip
H
homepage – not 'home page'
I
internet – not 'the Internet'
J
Justice of the Peace
L
licence (noun)
- driver licence
license (verb)
- to license, licensed premises, licensing authority
local council
local government
log in (verb)
- Log in with your username
- Log in to your account
login (noun)
- Your login is your username and password.
login (adjective)
- You have used 3 of your 5 login attempts.
M
Member of Parliament – never use 'MP'
N
number plates
NSW - 'NSW' or 'New South Wales'
O
online
on-site (adjective), on site
- On-site parking is available
- An officer will be on site tomorrow
P
passport, passport size photographs
photocard
- 'photocard' when referring to a card with your photo on it
- 'NSW Photo Card' when referring to the actual product
pink slip
Police Event Number
post – not 'mail'
post to, send by post
postcode
practice (noun)
- Doctor's practice
- Take the boating knowledge practice quiz.
practise (verb)
- To practise for the Driver Knowledge Test, you can download a PDF of questions.
program – not 'programme'
R
registration, rego
roll-out (noun)
S
Seniors Card
service centre
- initial capitals when part of a service centre's name – Blacktown Service Centre
Service NSW
statewide
statutory declaration
T
Terms and Conditions – not 'T&Cs'
trade plates
W
web page
website – not 'site' or 'portal'
wi-fi – not 'wifi', 'WiFi' or 'Wi-fi'
written-off vehicle