We've had a busy year at the Social Innovation Council! We're constantly looking for ways to innovate how human services are designed, delivered and measured. One of the key digital projects that we delivered this year was the Capability Building Tool, which includes resources for Human Services NGOs.
Here's how it works:
The NGO Capability Building Tool is an online tool that allows organisations delivering human services to self-assess against 10 capabilities related to customer-centred service delivery. The tool is voluntary and all results are confidential. It is quick and easy, taking approximately 40 minutes to complete all 10 capabilities. It allows organisations of all sizes, including those that are not subject to formal accreditation processes, to assess their capability and demonstrate their standard of performance.
Once complete, organisations receive a scorecard with links to free resources and training for self-directed learning.
That's not all we delivered:
As well as the NGO Capability Building Tool, we delivered a number of other important resources for the human services sector this year, including:
A Guide to the Human Services Agreement. This supports the implementation of the Human Services Agreement, a standardised human services contract across Government. This is the first time there has been a single template contract for all human services state wide.
A digital guide for the Human Services Outcomes Framework. The Framework supports an outcomes-based approach to help organisations plan, deliver and evaluate human services.
A Human-Centred Design Toolkit and YouTube tutorials showing how to design and deliver services with a client focus.
Want to know more about us?
The NSW Social Innovation Council is a strategic partnership between the NSW Government and the Forum of Non-Government Agencies (FONGA). We're all for digital services, data-led decisions and making it easier for NGOs and government to do business together. You can find out more about our Social Innovation Initiatives on our webpage.