A new digital guide to track how effectively we deliver human services
With a growing and ageing population, there is an ever growing need for human services. We need to find more effective ways to get to the core of our customers’ needs – to improve children’s health, reduce homelessness and everything in between.
The NSW Government is committed to adopting an outcomes-focused approach to human services. An outcomes-focused approach can create positive change for individuals and communities. But understanding outcomes is a big challenge for both government and NGOs. This is why the Department of Finance, Services and Innovation has developed a new digital guide to the Human Services Outcomes Framework.
Focusing on outcomes to make sure we’re delivering value where it counts
We’d like to introduce you to our new digital guide to the Human Services Outcomes Framework (the Framework).
The Framework is designed to support NSW Government agencies and NGOs to adopt an outcomes-focused approach to human services planning, delivery and evaluation. It specifies seven wellbeing outcomes for the NSW population: safety, home, economic, health, education and skills, social and community, and empowerment.
The digital guide provides helpful resources to design, measure and evaluate for outcomes such as:
- examples of outcomes and indicators that can be used in service design and evaluation, including a Library of Primary Indicators to measure population wellbeing
- a logic model that will help you determine the short, medium and long-term outcomes you want a service to achieve
- free online training in human-centred design
- case studies from both government and NGOs about adopting an outcomes-focused approach
Looking for more information?
The Framework was developed by the Social Innovation Council, a strategic partnership between the NSW Government and the Forum of Non-Government Agencies (FONGA).
Contact the Social Innovation project team if you have any feedback or questions.