Meet Verushka Harvey, the Program Director at eRegulation - Complaints, Compliance and Enforcement, which is powered by the Digital Restart Fund. We sat down with Verushka on how she is helping to transform regulatory services by digitising all aspects from licensing, compliance through to complaints and enforcement.
Hi Verushka! What are some of the key projects you and your team have been working on?
The eRegulation Portfolio encompasses both the Licensing Program and Complaints, Compliance and Enforcement (CCE) Program and together, these programs aim to create the world's easiest and secure digital regulatory experiences for customers. I lead the CCE Program, maintaining three key streams across Customer, Regulator and Data which are delivering digital solutions to modernise our regulation practices across government.
What digital transformation technology are you most excited about?
Well, I'm probably biased here, but I think the work we are doing on the CCE program is very exciting! Along with the Licensing Program we are the first in the southern hemisphere to implement the AMANDA platform, which is the key operational system supporting our regulators. The work we are doing to integrate our customer experience and data dashboarding solutions to create a whole of government Regulation NSW ecosystem is leading the way for pro-active industry regulation.
How does your work impact the lives of those living in NSW?
Running a small to medium business is a pretty tough gig in recent times. Our CCE Program is aiming to make it easier for customers and businesses to engage with us when it comes to regulation. We're creating a single view of government so businesses can view their licensing compliance in one spot and streamlining our processes to allow for consistent engagement points for customers across the various regulators in NSW. By making it easier to engage with us, we are giving back valuable time to customers and businesses.
What is your favourite part of your role?
Hands down working with the amazing people we have on the CCE program. Growing capability is my passion and I get great satisfaction coaching my team, watching their skills grow as they take on new challenges. We are currently recruiting for the CCE program, so if you'd like to work on a program that has a great culture and is modernising regulation to make life easier for businesses in our community, please check out the link below and apply for a role that sparks your interest!
As part of the eRegulation program, we are equipping regulators with world-leading data dashboards and cutting red tape so it's easier for businesses to transact with us. If you'd like to work on a program that has a great culture and is modernising regulation to make life easier for businesses in our community, check out the current listings and apply for a role that sparks your interest!