We’ve launched a new digital delivery manual for NSW Government.
The delivery manual is an end-to-end guide on how to successfully deliver a NSW Government product or service.
The manual ensures that products and services meet the NSW Design Standards, and is also a great resource for any team looking to improve their agile delivery capabilities.
There are practical tips that can make delivery more effective for even the most digitally confident teams, as well as for Government suppliers who need to consider design standards throughout a product or service lifecycle.
The delivery manual includes:
- how to set-up your project for success
- funding and building the right team
- how to determine how to best meet the user needs
- creating and maintaining a high-quality service
Getting your project ready for kick off
Success is built through preparation. Our pre-discovery phase advice takes teams (and their sponsors) through what needs to be considered and agreed on before work on a project or service can get started.
Our list of key considerations gives teams the tools they need to kick start a successful project.
Putting customers at the centre
Part of our Beyond Digital strategy means we ‘do digital delivery’ on the things that matter most to customers. The delivery manual reiterates that commitment to putting customers at the centre and shifting from running ICT to transforming customer services.
We’ve significantly expanded on our research and prototyping advice for the whole team and added more advice on research methods users can consider using.
Our Beyond Digital strategy sets out our goal to deliver what matters most to our customers. The delivery manual strengthens the commitment to putting the customer at the centre of everything we do.
We’ve expanded on our research and prototyping advice to help teams use research methods that can transform customer experiences.
Inclusive design is good design
Teams who take time to understand the accessibility needs of users early on reduce their risk of excluding users of the services and products they design. Not only that but inclusive design approaches make things better for everyone, as barriers can be permanent, temporary or based on a situation.
Our update guidance allows teams to reduce the risk of design which excludes by understanding and establishing accessibility needs early on in a project.
What’s next
We’re using the delivery manual in the NSW Design System team to improve our own practices and to make sure we’re following our own advice. This means we’re committed to continually improving our own practices and ensuring our guidance is researched and useful.
If you have thoughts or feedback on how we can make the delivery manual better share your thoughts with us on the digital.nsw Community.
Credits
We’re grateful for the work of Ontario digital service and UK Gov Service Manual teams who created resources we’ve been able to adapt and reuse.