Stories

No-one enjoys getting on a standing room only bus or train, especially after a long day at work. In the past you could never tell if you

When we take a truly human-centred approach to how we design and reform service delivery, it becomes apparent that people sometimes find it

In the Design System Team, we've done some research to understand how we could make user research easier in NSW Government. As part of our

Six months ago, we embarked on something new for government: a dedicated whole-of-government policy lab practicing human-centred design (HCD

Artificial Intelligence – the creation of machines and software that can learn, reason, make decisions and act on their own – offers huge

Sharing is caring Every government agency collects data, but it’s not always put to good use – agencies tend to keep it to themselves, or

The exponential growth curve – learning as we go Working with different teams within the Department of Finance, Services and Innovation

Customer focus The Department of Planning is transforming the way citizens, property developers, local councils and professional bodies

Empathy is the first step in a human-centred design journey. Designers are encouraged to use empathy to identify the motivations, wants and

The Data Practice team has been tasked with building data maturity within NSW Government. We’ve been experimenting with tools and

In the public sector we provide critical services to people, but— like all sectors — we have increasing complexity, ever-changing user

There is no denying that ‘end of life’ is difficult for people to talk about, so it stands to reason that it’s even harder to know the