Stories

In the Design System Team, we've done some research to understand how we could make user research easier in NSW Government. As part of our

Six months ago, we embarked on something new for government: a dedicated whole-of-government policy lab practicing human-centred design (HCD

Artificial Intelligence – the creation of machines and software that can learn, reason, make decisions and act on their own – offers huge

Sharing is caring Every government agency collects data, but it’s not always put to good use – agencies tend to keep it to themselves, or

The exponential growth curve – learning as we go Working with different teams within the Department of Finance, Services and Innovation

Customer focus The Department of Planning is transforming the way citizens, property developers, local councils and professional bodies

In the public sector we provide critical services to people, but— like all sectors — we have increasing complexity, ever-changing user

There is no denying that ‘end of life’ is difficult for people to talk about, so it stands to reason that it’s even harder to know the

One of our most popular blogs this year has been How to make great digital services in NSW Government, where we explained how the Design

In the digital.nsw Accelerator we're working to make the 'End of Life' journey a clearer process for people following a death in their

“You're using AI (artificial intelligence) and you don't even know it,” says Wijay Wijaykumaran, Chief Architect at IBM. It could be in the

Changing the Digital Funding Game You may have seen Greg Wells' post on how we are changing the Digital Funding Game in NSW. And while these