Here is some detailed advice about how to fill in your Delivery and Performance Architecture checklist.
Section 1: Initiative and long-term outcomes
Here you will need to provide a summary of your project, including planned outcomes, timeline of delivery and funding needed.
Section 2: Key Delivery and Performance Outcomes
This section focuses on how projects are expected to deliver value to customers and NSW more broadly. Your response will include how you will research and collect data on the customer’s experience and measure and act on customer feedback. Please also consider how procurement throughout your project will benefit the wider NSW economy and build capability within your agency.
Section 2.1 Customer Lens
One of the main goals of the Digital Restart Fund is to fund projects that will continuously deliver value to customers throughout the life of the project. Responses will need to be clear how the project will track customer’s sentiment – this might include net promoter scores or customer satisfaction ratings.
Section 2.2 Digital Design
This section is to describe how your project will deliver a digital experience that benefits the customer. For example, will your project streamline an existing manual or onerous process and save the customer time or integrate better with another process.
Section 2.3 Data Architecture
As part of project due diligence, projects will need to highlight how they plan to integrate their data into the Data.NSW platform. Data.NSW is a program of work aimed at increasing the safe use of data across NSW government, to support better customer service, policy development, responsiveness and innovation. The NSW Data Analytics Centre is also working with agencies to connect cross agency datasets and to build a better understanding of the NSW customer base.
Section 2.4 Procurement Profile
It is important that you think about how procurement in your project will impact the wider NSW economy and build capability within your own agency. Include information about job creation in government agencies, how you will engage and learn from external contractors and what impacts the overall job market has on your project. You will also need to cover how you will build the technological capability within your agency to ensure long term success of your project.
Section 3: Whole of government approach
This section focuses on how projects fit in the NSW government context. How does your project meet project development principles? How do your project outcomes align with the NSW Government short and long term goals?
Section 3.1 Whole of government strategic alignment
There are three key strategic alignment points that you will need to consider, Tell us once, whole of government platforms and the NSW government branding strategy
Tell Us Once
The premier’s aim with “Tell Us Once” is to reduce the number of times that a customer needs to provide the same information over and over to government agencies. In your response, be clear about how your project will interact with Service NSW Connect or another agency or process that currently collects and stores customer information. If it won’t, be clear about why not.
NSW Government Branding Strategy
Projects need to explicitly describe how they will follow the NSW branding guidelines to deliver a consistent user experience across NSW government. Remember, the NSW Design System has a range of accessible and approved common patterns to help build your website or service with the distinctly NSW look and feel.
Section 3.2 Delivery Approach
This subsection focuses on how your project has been designed to limit risk and use existing NSW government assets.
Lean, agile and human centred design
Using the NSW Design System delivery manual will help you demonstrate that your project is using modern delivery approaches that focus on incremental customer value. Make an authentic commitment to agile delivery and designing with users, for users.
If you are applying for funding for a for larger multi-year program, provide a clear plan for delivering incremental value to the customer. For these larger projects, we may release the funding in stages, with future funding subject to you demonstrating this value.
Decomposing initiatives into smaller interoperable components
This section is for you to explain what you’re building and how you have identified discrete streams of work within your project that can be broken down into separate deliverables to reduce risk. Highlight where you have considered inter-dependencies and where you will be able to deliver early and continuing value to customers. This section is also for you to include how you have been able to identify solutions that have been developed in other areas of government that you can re-use or where you can contribute your solution for whole of government solutions.
NSW Design System
In this section, demonstrate how you are using both the NSW Design System patterns to create a consistent user experience and reduce development costs and also doing the minimum practical tasks set out in the NSW Design Standards.
Whole of Government Architecture
This question is designed to encourage the sharing and re-use of solutions across government. Think about solutions from other agencies or clusters that you can use to minimise duplication and costs in your project. If you can’t use parts of a pre-existing solution, can you contribute some of your solutions to other projects?
Whole of government compliance
NSW Government procurement arrangements
Be clear about how you will meet the NSW Government Procurement Policy Framework.
NSW Government Cloud Policy
Digital transformation projects will also need to call out how they align with NSW Government Cloud Policy. The policy covers how to evaluate a move to the cloud, practical steps in the transition process and ongoing management.
Depending on your project, you will also need to reference other whole of government policies. This demonstrates that you are aligning with government strategy.
Section 3.3 Security and Privacy
You will need to demonstrate efforts to embed safe cybersecurity practices in the project from the beginning, including how you will meet the NSW government cybersecurity best practices. Be sure to include how you will meet maturity level 3 of the ACSC Essential 8 framework.
Privacy by Design Principles
As part of the DAPA response you will need to show compliance with the Information and Privacy Commissioners (IPC)’s privacy by design principles. These seven principles are
Proactive not reactive, preventative not remedial
Privacy as a default setting
Privacy embedded into design
Full functionality: positive-sum not zero-sum
End-to-end security – full lifecycle protection
Visibility and transparency – keep it open
Respect for user privacy – keep it user centric
Security and Privacy Consultation
You will also need to demonstrate thorough consultation with Cyber security NSW and the Information and Privacy Commissioner in the development of the proposal. Specifically, consultation with the IPC will require collaborative project assessments on how:
The project involves information about individuals – this could be personal information, health information de-identified information, aggregated data, geo-location data
The project involves information about government functions including inputs to decision making – whether performed by a public sector agency or contracted to another entity
The project impacts on the rights, entitlements, liabilities and conditions of an individual/s – projects that involve the use of automated decision making systems, artificial intelligence, etc which make decisions or contribute to decision making that impacts on the rights of an individual
The project impacts on the ability of an individual to access information – does the project restrict or promote access to information
The project involves the sharing of information with another public sector agency or with a private sector entity – for example projects that contribute to the Tell Us Once Premier’s Priority
The project involves data matching, analytics or linkage – particularly where the project involves personal or health information
The project creates new information – in what form and where is it held