Plan a project

View our updated agile resource

We've launched a new resource to help you work through each phase of the agile delivery process. Switch to the Delivery Manual for our updated content.


Plan to set up your project for success.

The service design and delivery process is an agile approach. It helps the team build a service for the whole user experience. This might include connecting or replacing products owned by different parts of government.

Know the records you will be collecting from your users, what your users need and the people you should have in your team to design and deliver your service. 


Build a team

Ensure you have the right capability within your project team.

Lead an agile culture

Learn quick, fail fast and adapt

Design for record keeping

Embed into your design and build process. Align with your business needs and service delivery.