How it works
Before you start this activity:
- Clearly define the problem space you're looking into.
- Take note of any pre-emptive opportunities or solutions being discussed.
Step 1: Generate assumptions
Step 2: Prioritise assumptions
Step 3: Turn assumptions into research questions
- Prepare for your interviews using the discussion guide template.
- Share your key questions with stakeholders so they get a sense of what you'll be learning.
- Walk your team or stakeholders through the activity board to show them the process.
This activity is contributed by Digital Service team, Department of Customer Service.