How it works
Before you start:
- Identify your objective in running research interview sessions.
- Have your list of key research questions and assumptions.
- Set a time limit for each session (generally between 30 and 90 minutes).
Step 1: List out and order the main topics of your interview
Step 2: Insert your questions for each topic
Step 3: Write instructions for any user activities
Step 4: Write questions that invite reflection
Step 5: Test your discussion guide with a colleague
Step 6: Write a brief introduction script for the interview to give your participants important context and information
- Run your interviews.
- Check in with your team after the first 1-2 interviews and fix any critical issues you’ve noticed in your discussion guide.
This template is contributed by the OneCX team, Department of Customer Service.