Strategies don’t deliver world class, digital-first, customer-centric government; people do. We want all of our employees to feel connected to the customer and be inspired to deliver great service.
Each of the 400,000 NSW government public servants has a role to play in our transformation. We may not all be customer facing, but we can all put the customer at the centre of what we do.
We need to rapidly invest in skills and capabilities, so everyone can play their roles to the fullest in a challenging but rewarding sector.
What employees told us
Government employees want to deliver great services, but they need support to do it. That means giving them access to the latest tools, ensuring they can benefit from the most relevant training, simplifying our processes and cutting internal red tape. And, most important, creating a culture that rewards excellence, and learns from failure.
How we’re responding
We want all of our employees to feel connected to the customer and be inspired to deliver great service. As part of the strategy we’re embracing a diverse workforce that reflects our customers.
But we also need to make the day to day faster, more productive and agile. That means re-shaping our back office digital platforms, systems and establishing smarter corporate services by:
Developing a whole of government ERP (Enterprise Resource Planning) Strategy shaped around the users.
Offering the most current training and skills development.
Flexible working environments so employees can bring their best by working the way they want.
Simplifying and streamlining our back-office processes, data and systems.
Delivering an “Employee Passport” so employees can easily move from one agency to another.
Providing better value for money by replacing legacy systems with innovative solutions.
Providing practical guidance to design, plan and implement IoT solutions.