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    Beyond Digital

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      Who Benefits

      • I am a Customer
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      • I am a Public Servant
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    • Strategic Directions

      Strategic Directions

      • Put Customer at the Centre
      • Deliver Better Frontline Technology
      • Engage and Use Data Insights
      • Invest for Customer Outcomes
      • Develop Capabilities for the Future
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      Strategy In Action

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  • Transformation

    Transformation

    • Digital Restart Fund

      Digital Restart Fund

      • Is my project eligible?
      • Who manages the fund?
      • Steps for funding
      • Pipeline process
      • How to prepare a business case
      • How we assess and approve business cases
      • Project Monitoring
      • How do we assess and approve projects?
      • Related policies and documents
      • Approving your funding
      • How to apply for funding

        How to apply for funding

        • DAPA checklist advice
      • Pipeline Prioritisation November 2020
    • Cyber security

      Cyber security

      • NSW Chief Cyber Security Officer
      • Cyber Security Policy
      • Resources

        Resources

        • Cyber Security Awareness Resources
        • NSW Cyber Security Incident Emergency Sub Plan
        • Cyber Security NSW Lexicon
      • Contact
    • Public Digital Infrastructure
    • Information and Data Policy and Practice
    • Policy Lab

      Policy Lab

      • What is Policy?
      • Artificial Intelligence (AI)

        Artificial Intelligence (AI)

        • Emerging Technology Guide: Artificial Intelligence (AI)
        • NSW AI Ethics Framework
        • NSW AI Strategy
        • NSW AI Thought Leaders Summit - 29 November 2019
      • Rules as Code
      • Emerging Technology Guide: Blockchain
      • Emerging Technology Guide: Digital Twin
      • Emerging Technology Guide: Rules as Code
    • Digital.nsw Accelerator (DNA)
    • OneGov
    • Government Technology Platforms (GTP)

      Government Technology Platforms (GTP)

      • Customer Payment Platform (CPP)
      • Digital. NSW Accelerator (DNA)
      • OneGov

        OneGov

        • APIs and data sharing
        • Case management, compliance and workflows
        • Customer feedback solutions
        • Data management, analytics and visualisation
        • Digital consultancy
        • Enterprise application development
        • Licensing platform (Licence.NSW)
      • Technology Services
      • Virtual Contact Centre
  • Policy

    Policy

    • NSW Digital Policy Landscape
    • Buying ICT

      Buying ICT

      • Optimise enterprise telecommunications services

        Optimise enterprise telecommunications services

        • Fixed Data Service Catalogue
        • Internet service catalogue
        • Fixed Voice Service Catalogue
        • Mobile Service Catalogue
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        • Common Services Catalogue
      • Government Data Centres
    • Cyber Security Policy

      Cyber Security Policy

      • Mandatory Requirements
      • Roles and Responsibilities
      • Compliance Reporting and Attestation
      • Useful Links
      • Glossary
      • Tools and Resources
      • Contact
    • Internet of Things (IoT)

      Internet of Things (IoT)

      • Module 1 - The Internet of Things in NSW
      • Module 2 - Project Scoping
      • Module 3 – Project Planning
      • Module 4 – Making the Case
      • Module 5 - Procure
      • Module 6 – Set Up
      • Module 7 – Use and Maintain
      • Module 8 – Assess
    • Smart Infrastructure Policy
    • Enterprise architecture
    • Managing Data & Information

      Managing Data & Information

      • Information Management Framework
      • Information classification, handling and labelling guidelines
      • Data and Information Custodianship Policy
    • ICT Assurance

      ICT Assurance

      • The ICT Assurance Framework
      • ICT assurance for agencies
      • ICT assurance for reviewers
      • ICT assurance resources
      • ICT Metrics Program
    • Artificial Intelligence (AI)

      Artificial Intelligence (AI)

      • AI Strategy

        AI Strategy

        • Strategy Overview
        • Building public trust
        • Digital uplift
        • Building data capability
        • Innovation and collaboration
        • Procurement
        • NSW Government AI in action
      • Artificial Intelligence (AI) Ethics Policy

        Artificial Intelligence (AI) Ethics Policy

        • Ethical Policy Statement
        • Mandatory Ethical Principles for the use of AI
        • Key considerations
      • User Guide

        User Guide

        • Project planning
        • Project scoping
        • Sourcing and AI solution
        • Designing an AI system
    • Cloud strategy and policy

      Cloud strategy and policy

      • Cloud policy
      • Cloud strategy
    • Dav duplication qa
    • Dav duplication qa
  • Digital Service Toolkit

    Digital Service Toolkit

    • Design Standards

      Design Standards

      • Create with purpose

        Create with purpose

        • Define the problem
        • Identify and align outcomes 
        • Establish metrics
      • Design with users, for users

        Design with users, for users

        • User needs and research

          User needs and research

          • Identify your users
          • Plan your user research approach
          • Be ethical with user research
        • User experience design

          User experience design

          • Design for the user journey
          • Test for usability
          • Design for the user journey
        • Digital branding and style

          Digital branding and style

          • NSW Government digital style
          • NSW Design System patterns
        • Accessibility and inclusivity

          Accessibility and inclusivity

          • Meet WCAG standard
          • Test with assistive technologies
          • Research and test with diverse users
          • Write in plain English
          • PDFs and other types of content
          • Support and solutions
      • Respect privacy and maintain security

        Respect privacy and maintain security

        • Privacy

          Privacy

          • Embed privacy from the outset
          • Comply with privacy legislation and principles
          • De-identify datasets
        • Secure digital services

          Secure digital services

          • Engage your cyber security expert
          • Align with cyber security best practice
          • Test and verify security
          • Adhere to cyber security policy
        • Design and manage your data needs

          Design and manage your data needs

          • Identifying data needs
          • Storing, using, sharing data
          • Maintaining data
          • Keeping and disposing of records
      • Be open, accountable and collaborative

        Be open, accountable and collaborative

        • Transparency
        • Governance
        • Collaboration
      • Reuse and repurpose

        Reuse and repurpose

        • Reuse what's available

          Reuse what's available

          • Business capability and process
          • Identify and use existing data
          • Solutions and platforms
          • Use existing domain  names
        • Build for reuse
      • Monitor, manage and evolve

        Monitor, manage and evolve

        • Developing capabilities
        • Monitor and improve

          Monitor and improve

          • Project scenario: Plan to improve
      • Project phases checklist

        Project phases checklist

        • Plan and discover
        • Design, test and build
        • Maintain and improve
    • Design System

      Design System

      • Getting started

        Getting started

        • npm installation
        • Development set up
        • HTML Starter Kit
        • Design System Sketch UI kit
        • Design System Figma UI kit

          Design System Figma UI kit

          • Design System Sketch UI kit
        • Browser and device compatibility
        • Create a new component
      • Digital styles

        Digital styles

        • Logo
        • Colour
        • Finding a tone of voice
        • Iconography

          Iconography

          • Icons
          • Pictograms
        • Typography
        • Layout
        • Design Tokens
        • Helper Classes
        • Design Tokens
        • Colour
        • Iconography
        • Logo
        • Typography
      • Component library

        Component library

        • Accordion
        • Blockquote
        • Buttons
        • Callout
        • Cards
        • Footer
        • Forms
        • Global alerts
        • Header
        • Hero banner
        • In-page notifications
        • Link lists
        • Navigating

          Navigating

          • Side navigation
          • Breadcrumb
          • Hero search
          • Direction links
          • In-page nav
          • Main navigation
          • Pagination
          • Tabs
        • Social bar
        • Tables
        • Tags
      • Contributing
    • Delivery Manual

      Delivery Manual

      • Overview
      • Pre-discovery phase
      • Discovery phase
      • Alpha phase
      • Beta phase
      • Live phase
      • Retiring a service
    • Solutions

      Solutions

      • Feedback assist
      • NSW Point
      • Service Point (BETA)
      • API.nsw
      • Squiz Digital.NSW starter kit
      • AWS S3 document upload
      • Customer sentiment check
      • Proof of identity (POI)
      • Service NSW Connect
      • Tell Government Once
      • e-Invoicing
      • Salesforce Genogram
      • Salesforce Timeline
      • Salesforce Advanced Printing
      • NSW Design System Drupal Kit
      • Virtual assistant
    • Resources

      Resources

      • Plan a project

        Plan a project

        • Design for record keeping
        • Build a team

          Build a team

          • Multidisciplinary delivery teams
          • Who you'll need and when
          • Working with contractors
          • Multidisciplinary delivery teams
        • Lead an agile culture

          Lead an agile culture

          • Agile approach to service delivery
          • Learn the lingo
          • Agile practices
          • Phases of agile delivery
      • Content writing

        Content writing

        • Content 101

          Content 101

          • Content basics
          • Writing for inclusivity
          • Writing style
          • Content audit
          • Content structure
          • Testing toolkit
          • Finding a tone of voice
          • Meta data
          • Images and alt text
          • Documents and media

            Documents and media

            • Word documents
            • PDF document
            • Video and audio
        • Content design

          Content design

          • Ways of working
          • Core skills
          • Using artefacts
          • Content design for transactions

            Content design for transactions

            • Confirm and wrap up
            • Explain the transaction
            • Help text
            • Map the transaction
            • Signpost the steps
            • Supporting copy
        • Content style guide

          Content style guide

          • Grammar and punctuation
          • Terms and spelling
          • Numbers, dates and times
          • Microcopy
          • Using links
      • User research methods

        User research methods

        • When to do research

          When to do research

          • Discovery phase research
          • Alpha phase research
          • Beta phase research
          • Go-live phase research
        • Understanding user needs
        • Conducting user interviews
        • Empathy mapping
        • Customer journey maps
        • Persona creation
        • Analysing insights
        • Sharing your findings
        • Empathy mapping
        • Usability testing
      • User experience design methods

        User experience design methods

        • Prototyping
        • Card sorting
        • User stories
      • Building a service

        Building a service

        • Choose the right tech

          Choose the right tech

          • The right technology in each phase
          • Using open source assets
        • Reference architecture
        • Service NSW omni-channel reference architecture (OCRA)
      • Testing and improving

        Testing and improving

        • How to collect data and measure performance
        • Testing a product or service
      • Digital collaboration tools

        Digital collaboration tools

        • Follow cyber security best practice
        • Tools Index
        • Cluster Training Resources

          Cluster Training Resources

          • Transport for NSW Collaboration Ecosystem

            Transport for NSW Collaboration Ecosystem

            • 365 Learn
            • Office 365 Guru
            • On-Demand Learning Videos
            • Quick Reference Guides
            • Webinars
          • TAFE NSW Microsoft Office 365 Adoption

            TAFE NSW Microsoft Office 365 Adoption

            • Learning Dives
            • Quick Reference Guides
            • Session Plan
          • Department of Customer Service Resources
        • Co-author documents
        • Communicate with others
        • Create Ideas
        • Manage tasks and projects
        • Share Knowledge
        • Work across networks
    • Research
  • Get Involved
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  • Digital Service Toolkit

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      • Plan a project
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            • Webinars
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          • Department of Customer Service Resources
        • Co-author documents
        • Communicate with others
        • Create Ideas
        • Manage tasks and projects
        • Share Knowledge
        • Work across networks
    • Research

Quick Reference Guides

  TAFE NSW developed quick reference guides for a number of Microsoft 365 products to give users concise instructions on how to access and use the tools available to them.

O365 - Getting started example:

office 365 quick reference guide

Last updated 1 Jul 2020

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