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COVID-19 Update

We are currently working as part of the NSW Government’s response to the COVID-19 pandemic. We appreciate your understanding and ongoing support. For more information on COVID-19 visit: NSW Government COVID-19.

What’s new?

We’re excited to have updated the strategy content with newly launched initiatives as below:

We’re also delighted to share that the Digital Drivers Licence has been enormously successful, with over 2.07 million digital licences downloaded since the launch. This represents over 36 per cent of all licenced drivers in NSW. Furthermore, 5.55 million customers across NSW have a MyServiceNSW account via Service NSW.

Last updated: Dec 2020

Future Planned Release

New and upcoming initiatives across NSW Government, with implications to customer or digital will be incorporated in the strategy content in future releases. The upcoming initiatives are as below:

Initiative Description
Gig State

The $100 million Gig State  project will boost regional internet service with network infrastructure and increased fibre capacity in regional NSW, to deliver a faster and more reliable service to regional communities and businesses.

Smart Western City Program The Smart Western City Program will define a range of smart place initiatives and solutions that will ensure the Western Parkland City is a connected and digitally enabled city. It is a key commitment under the Western Sydney City Deal.

The program has undergone extensive stakeholder consultation across government and industry, and is in the process of attaining government approvals.
Western Parkland City 5G Strategy Trials The Department of Planning, Industry and Environment is in the process of scoping 5G Trials, which will involve working with telecommunications carriers to deliver coordinated trials of 5G technology in the Western Parkland City. The strategy and related trials are a key commitment under the Western Sydney City Deal.
NSW Cyber Security Strategy

The 2020 NSW Cyber Security Strategy is underway. Public consultation closed in late July and one-on-one industry engagement finished in late August 2020. The strategy will be completed in the coming months.

NSW Spatial Digital Twin – Infrastructure Scheme

DCS Spatial Services has completed the proof of concept for the Infrastructure Scheme of its Digital Twin. This will identify and visualise NSW utilities infrastructure (example - power, water, gas and telecommunications) and buildings in real-time, which will enhance emergency management's capability to plan and respond to emergency events and disaster recovery.

Spatial Services is now in the process of implementing a minimum viable product by the end of the fiscal year.

NSW Data Strategy

The NSW Data Strategy will set out NSW government’s vision for better sharing and use of data to inform decision-making. It will include principles and sector-wide actions and will inform cluster data roadmaps. It will be aligned to the NSW Customer Strategy to ensure customers are at the centre of data-informed decisions leading to better outcomes.

Consultation on the strategy has commenced across government, research and industry sectors.

Success Stories Additional success stories have been obtained and will be made available on digital.nsw blogs section.

If you are working on an initiative that has all of government implications for customer or digital, please let us know by contacting us at:

Last updated